Lexico-acoustic Neural-based Models for Dialog Act Classification

Abstract: Recent works have proposed neural models for dialog act classification in spoken dialogs. However, they have not explored the role and the usefulness of acoustic information. We propose a neural model that processes both lexical and acoustic features for classification. Our results on two benchmark datasets reveal that acoustic features are helpful in improving the overall accuracy. Finally, a deeper analysis shows that acoustic features are valuable in three cases: when a dialog act has sufficient data, when lexical information is limited and when strong lexical cues are not present.