Perceiving QUIC: Do Users Notice or Even Care?

Abstract: QUIC, as the foundation for HTTP/3, is becoming an Internet reality. A plethora of studies already show that QUIC excels beyond TCP+TLS+HTTP/2. Yet, these studies compare a highly optimized QUIC Web stack against an unoptimized TCP-based stack. In this paper, we bring TCP up to speed to perform an eye-level comparison. Instead of relying on technical metrics, we perform two extensive user studies to investigate QUIC's impact on the quality of experience. First, we investigate if users can distinguish two protocol versions in a direct comparison, and we find that QUIC is indeed rated faster than TCP and even a tuned TCP. Yet, our second study shows that this perceived performance increase does mostly not matter to the users, and they rate QUIC and TCP indistinguishable.