The Implementation of an ES in a Small Firm: The case of Silk Cooperation

Abstract: The introduction of cloud computing has provided opportunities for small businesses to implement enterprise systems (ES) in their organizations and thereby improve their business processes. While there have been many studies focusing on ES implementation among medium-large sized firms, the factors that influence the implementations of ES in such firms are different to that of small firms. This teaching case discusses an implementation of a cloud enterprise resource planning (ERP) system in a small firm in the Asian region. The case illustrates factors that enabled successful implementation of a cloud ERP system in a small firm and the lessons learnt through this successful endeavor. The case study and the teaching notes are suitable for any undergraduate or postgraduate cohort, following a course in management information systems.