Observations on LLMs for Telecom Domain: Capabilities and Limitations

Abstract: The landscape for building conversational interfaces (chatbots) has witnessed a paradigm shift with recent developments in generative AI based LLMs, such as ChatGPT by OpenAI (GPT3.5 and GPT4), Google's Bard, LLM Meta AI (LLaMA), among others. In this paper, we analyze capabilities and limitations of incorporating such models in conversational interfaces for the telecommunication domain, specifically for enterprise wireless products and services. Using Cradlepoint's publicly available data for our experiments, we present a comparative analysis of the responses from such models for multiple use-cases including domain adaptation for terminology and product taxonomy, context continuity, robustness to input perturbations and errors. We believe this evaluation would provide useful insights to data scientists engaged in building customized conversational interfaces for domain-specific requirements.