Building Trust in Conversational AI: A Comprehensive Review and Solution Architecture for Explainable, Privacy-Aware Systems using LLMs and Knowledge Graph

Abstract: Conversational AI systems have emerged as key enablers of human-like interactions across diverse sectors. Nevertheless, the balance between linguistic nuance and factual accuracy has proven elusive. In this paper, we first introduce LLMXplorer, a comprehensive tool that provides an in-depth review of over 150 LLMs, elucidating their myriad implications ranging from social and ethical to regulatory, as well as their applicability across industries. Building on this foundation, we propose a novel functional architecture that seamlessly integrates the structured dynamics of Knowledge Graphs with the linguistic capabilities of LLMs. Validated using real-world AI news data, our architecture adeptly blends linguistic sophistication with factual rigour and further strengthens data security through Role-Based Access Control. This research provides insights into the evolving landscape of conversational AI, emphasizing the imperative for systems that are efficient, transparent, and trustworthy.