Navigating Cultural Diversity: Barriers and Potentials in Multicultural Agile Software Development Teams

Abstract: Context: Social aspects are of high importance for being successful using agile methods in software development. People are influenced by their cultural imprint, as the underlying cultural values are guiding us in how we think and act. Thus, one may assume that in multicultural agile software development teams, cultural characteristics influence the result in terms of quality of the team work and consequently, the product to be delivered. Objective: We aim to identify barriers and potentials that may arise in multicultural agile software development teams to provide valuable strategies for both researchers and practitioners faced with barriers or unrealized potentials of cultural diversity. Method: The study is designed as a single-case study with two units of analysis using a mixed-method design consisting quantitative and qualitative methods. Results: First, our results suggest that the cultural characteristics at the team level need to be analyzed individually in intercultural teams, Second, we identified key potentials regarding cultural characteristics providing key potentials such as a individual team subculture that fits agile values like open communication. Third, we derived strategies supporting the potentials of cultural diversity in agile software development teams. Conclusion: Our findings show, that a deeper understanding of cultural influences in multicultural agile software development teams is needed. Based on the results, we already prepare future work to validate the results in other industries.