Battling Botpoop using GenAI for Higher Education: A Study of a Retrieval Augmented Generation Chatbots Impact on Learning

Abstract: Generative artificial intelligence (GenAI) and LLMs have simultaneously opened new avenues for enhancing human learning and increased the prevalence of poor-quality information in student response - termed Botpoop. This study introduces Professor Leodar, a custom-built, Singlish-speaking Retrieval Augmented Generation (RAG) chatbot designed to enhance educational while reducing Botpoop. Deployed at Nanyang Technological University, Singapore, Professor Leodar offers a glimpse into the future of AI-assisted learning, offering personalized guidance, 24/7 availability, and contextually relevant information. Through a mixed-methods approach, we examine the impact of Professor Leodar on learning, engagement, and exam preparedness, with 97.1% of participants reporting positive experiences. These findings help define possible roles of AI in education and highlight the potential of custom GenAI chatbots. Our combination of chatbot development, in-class deployment and outcomes study offers a benchmark for GenAI educational tools and is a stepping stone for redefining the interplay between AI and human learning.