DiverseAgentEntropy: Quantifying Black-Box LLM Uncertainty through Diverse Perspectives and Multi-Agent Interaction

Abstract: Quantifying the uncertainty in the factual parametric knowledge of LLMs, especially in a black-box setting, poses a significant challenge. Existing methods, which gauge a model's uncertainty through evaluating self-consistency in responses to the original query, do not always capture true uncertainty. Models might respond consistently to the origin query with a wrong answer, yet respond correctly to varied questions from different perspectives about the same query, and vice versa. In this paper, we propose a novel method, DiverseAgentEntropy, for evaluating a model's uncertainty using multi-agent interaction under the assumption that if a model is certain, it should consistently recall the answer to the original query across a diverse collection of questions about the same original query. We further implement an abstention policy to withhold responses when uncertainty is high. Our method offers a more accurate prediction of the model's reliability and further detects hallucinations, outperforming other self-consistency-based methods. Additionally, it demonstrates that existing models often fail to consistently retrieve the correct answer to the same query under diverse varied questions even when knowing the correct answer.