Improving Multi-turn Task Completion in Task-Oriented Dialog Systems via Prompt Chaining and Fine-Grained Feedback

Abstract: Task-oriented dialog (TOD) systems facilitate users in accomplishing complex, multi-turn tasks through natural language. While traditional approaches rely on extensive fine-tuning and annotated data for each domain, instruction-tuned LLMs offer a more flexible alternative. However, LLMs struggle to reliably handle multi-turn task completion, particularly with accurately generating API calls and adapting to new domains without explicit demonstrations. To address these challenges, we propose RealTOD, a novel framework that enhances TOD systems through prompt chaining and fine-grained feedback mechanisms. Prompt chaining enables zero-shot domain adaptation via a two-stage prompting strategy, eliminating the need for human-curated demonstrations. Meanwhile, the fine-grained feedback mechanism improves task completion by verifying API calls against domain schemas and providing precise corrective feedback when errors are detected. We conduct extensive experiments on the SGD and BiTOD benchmarks using four LLMs. RealTOD improves API accuracy, surpassing AutoTOD by 37.74% on SGD and SimpleTOD by 11.26% on BiTOD. Human evaluations further confirm that LLMs integrated with RealTOD achieve superior task completion, fluency, and informativeness compared to existing methods.