Augmenting Coaching with GenAI: Insights into Use, Effectiveness, and Future Potential

Abstract: The integration of generative AI (GenAI) tools, particularly LLMs, is transforming professional coaching workflows. This study explores how coaches use GenAI, the perceived benefits and limitations of these tools, and broader attitudes toward AI-assisted coaching. A survey of 205 coaching professionals reveals widespread adoption of GenAI for research, content creation, and administrative support, while its role in relational and interpretative coaching remains limited. Findings indicate that AI literacy and perceived AI impact strongly predict GenAI adoption, with positive attitudes fostering greater use. Ethical considerations, particularly transparency and data privacy, are a key concern, with frequent AI users demonstrating greater ethical awareness. Regression analyses show that while perceived effectiveness drives GenAI adoption, concerns about AI replacing human coaches do not significantly influence usage. Coaches express interest in future AI capabilities that enhance personalization, real-time feedback, and administrative automation while maintaining human oversight. The study highlights that GenAI functions best as an augmentation tool rather than a replacement, emphasizing the need for AI literacy training, ethical guidelines, and human-centered AI integration. These findings contribute to the ongoing discourse on human-AI collaboration, advocating for responsible and effective AI adoption in professional coaching.