Unified Game Moderation: Soft-Prompting and LLM-Assisted Label Transfer for Resource-Efficient Toxicity Detection

Abstract: Toxicity detection in gaming communities faces significant scaling challenges when expanding across multiple games and languages, particularly in real-time environments where computational efficiency is crucial. We present two key findings to address these challenges while building upon our previous work on ToxBuster, a BERT-based real-time toxicity detection system. First, we introduce a soft-prompting approach that enables a single model to effectively handle multiple games by incorporating game-context tokens, matching the performance of more complex methods like curriculum learning while offering superior scalability. Second, we develop an LLM-assisted label transfer framework using GPT-4o-mini to extend support to seven additional languages. Evaluations on real game chat data across French, German, Portuguese, and Russian achieve macro F1-scores ranging from 32.96% to 58.88%, with particularly strong performance in German, surpassing the English benchmark of 45.39%. In production, this unified approach significantly reduces computational resources and maintenance overhead compared to maintaining separate models for each game and language combination. At Ubisoft, this model successfully identifies an average of 50 players, per game, per day engaging in sanctionable behavior.