CCRS: A Zero-Shot LLM-as-a-Judge Framework for Comprehensive RAG Evaluation

Abstract: RAG systems enhance LLMs by incorporating external knowledge, which is crucial for domains that demand factual accuracy and up-to-date information. However, evaluating the multifaceted quality of RAG outputs, spanning aspects such as contextual coherence, query relevance, factual correctness, and informational completeness, poses significant challenges. Existing evaluation methods often rely on simple lexical overlap metrics, which are inadequate for capturing these nuances, or involve complex multi-stage pipelines with intermediate steps like claim extraction or require finetuning specialized judge models, hindering practical efficiency. To address these limitations, we propose CCRS (Contextual Coherence and Relevance Score), a novel suite of five metrics that utilizes a single, powerful, pretrained LLM as a zero-shot, end-to-end judge. CCRS evaluates: Contextual Coherence (CC), Question Relevance (QR), Information Density (ID), Answer Correctness (AC), and Information Recall (IR). We apply CCRS to evaluate six diverse RAG system configurations on the challenging BioASQ dataset. Our analysis demonstrates that CCRS effectively discriminates between system performances, confirming, for instance, that the Mistral-7B reader outperforms Llama variants. We provide a detailed analysis of CCRS metric properties, including score distributions, convergent/discriminant validity, tie rates, population statistics, and discriminative power. Compared to the complex RAGChecker framework, CCRS offers comparable or superior discriminative power for key aspects like recall and faithfulness, while being significantly more computationally efficient. CCRS thus provides a practical, comprehensive, and efficient framework for evaluating and iteratively improving RAG systems.