A User Experience 3.0 (UX 3.0) Paradigm Framework: Designing for Human-Centered AI Experiences

Abstract: User experience (UX) practices have evolved in stages and are entering a transformative phase (UX 3.0), driven by AI technologies and shifting user needs. Human-centered AI (HCAI) experiences are emerging, necessitating new UX approaches to support UX practices in the AI era. We propose a UX 3.0 paradigm framework to respond and guide UX practices in developing HCAI systems.