LLMREI: Automating Requirements Elicitation Interviews with LLMs

Abstract: Requirements elicitation interviews are crucial for gathering system requirements but heavily depend on skilled analysts, making them resource-intensive, susceptible to human biases, and prone to miscommunication. Recent advancements in LLMs present new opportunities for automating parts of this process. This study introduces LLMREI, a chat bot designed to conduct requirements elicitation interviews with minimal human intervention, aiming to reduce common interviewer errors and improve the scalability of requirements elicitation. We explored two main approaches, zero-shot prompting and least-to-most prompting, to optimize LLMREI for requirements elicitation and evaluated its performance in 33 simulated stakeholder interviews. A third approach, fine-tuning, was initially considered but abandoned due to poor performance in preliminary trials. Our study assesses the chat bot's effectiveness in three key areas: minimizing common interview errors, extracting relevant requirements, and adapting its questioning based on interview context and user responses. Our findings indicate that LLMREI makes a similar number of errors compared to human interviewers, is capable of extracting a large portion of requirements, and demonstrates a notable ability to generate highly context-dependent questions. We envision the greatest benefit of LLMREI in automating interviews with a large number of stakeholders.