An Empirical Evaluation of AI-Powered Non-Player Characters' Perceived Realism and Performance in Virtual Reality Environments

Abstract: Advancements in AI have significantly enhanced the realism and interactivity of non-player characters (NPCs) in virtual reality (VR), creating more engaging and believable user experiences. This paper evaluates AI-driven NPCs within a VR interrogation simulator, focusing on their perceived realism, usability, and system performance. The simulator features two AI-powered NPCs, a suspect, and a partner, using GPT-4 Turbo to engage participants in a scenario to determine the suspect's guilt or innocence. A user study with 18 participants assessed the system using the System Usability Scale (SUS), Game Experience Questionnaire (GEQ), and a Virtual Agent Believability Questionnaire, alongside latency measurements for speech-to-text (STT), text-to-speech (TTS), OpenAI GPT-4 Turbo, and overall (cycle) latency. Results showed an average cycle latency of 7 seconds, influenced by the increasing conversational context. Believability scored 6.67 out of 10, with high ratings in behavior, social relationships, and intelligence but moderate scores in emotion and personality. The system achieved a SUS score of 79.44, indicating good usability. These findings demonstrate the potential of LLMs to improve NPC realism and interaction in VR while highlighting challenges in reducing system latency and enhancing emotional depth. This research contributes to the development of more sophisticated AI-driven NPCs, revealing the need for performance optimization to achieve increasingly immersive virtual experiences.