ADEPTS: A Capability Framework for Human-Centered Agent Design

Abstract: LLMs have paved the way to powerful and flexible AI agents, assisting humans by increasingly integrating into their daily life. This flexibility, potential, and growing adoption demands a holistic and cross-disciplinary approach to developing, monitoring and discussing the capabilities required for agent-driven user experiences. However, current guidance on human-centered AI agent development is scattered: UX heuristics focus on interface behaviors, engineering taxonomies describe internal pipelines, and ethics checklists address high-level governance. There is no concise, user-facing vocabulary that tells teams what an agent should fundamentally be able to do. We introduce ADEPTS, a capability framework defining a set of core user-facing capabilities to provide unified guidance around the development of AI agents. ADEPTS is based on six principles for human-centered agent design, that express the minimal, user-facing capabilities an AI agent should demonstrate to be understandable, controllable and trustworthy in everyday use. ADEPTS complements existing frameworks and taxonomies; differently from them, it sits at the interface between technical and experience development. By presenting ADEPTS, we aim to condense complex AI-UX requirements into a compact framework that is actionable guidance for AI researchers, designers, engineers, and policy reviewers alike. We believe ADEPTS has the potential of accelerating the improvement of user-relevant agent capabilities, of easing the design of experiences that take advantage of those capabilities, and of providing a shared language to track and discuss progress around the development of AI agents.