Classification is a RAG problem: A case study on hate speech detection

Abstract: Robust content moderation requires classification systems that can quickly adapt to evolving policies without costly retraining. We present classification using Retrieval-Augmented Generation (RAG), which shifts traditional classification tasks from determining the correct category in accordance with pre-trained parameters to evaluating content in relation to contextual knowledge retrieved at inference. In hate speech detection, this transforms the task from "is this hate speech?" to "does this violate the hate speech policy?" Our Contextual Policy Engine (CPE) - an agentic RAG system - demonstrates this approach and offers three key advantages: (1) robust classification accuracy comparable to leading commercial systems, (2) inherent explainability via retrieved policy segments, and (3) dynamic policy updates without model retraining. Through three experiments, we demonstrate strong baseline performance and show that the system can apply fine-grained policy control by correctly adjusting protection for specific identity groups without requiring retraining or compromising overall performance. These findings establish that RAG can transform classification into a more flexible, transparent, and adaptable process for content moderation and wider classification problems.