User-centric Subjective Leaderboard by Customizable Reward Modeling

Abstract: Existing benchmarks for LLMs predominantely focus on assessing their capabilities through verifiable tasks. Such objective and static benchmarks offer limited utility for practical LLM selection, making it difficult for users to find suitable models for their individual needs. To bridge this gap, we present the first User-Centric Subjective Leaderboard (USL), which provides a preference-driven, dynamic ranking of LLMs across diverse real-world scenarios. Our work is built upon a thorough investigation of real human preference data, involving more than 10K subjective queries. Our investigation reveals significant diversity and contradictions in human preferences, which limit the effectiveness of state-of-the-art reward models. To address this, we introduce Customizable Reward Models (CRMs). With only 4B parameters, our CRM surpasses the performance of leading models such as GPT-4.1 and Gemini-2.5-pro, showing exceptional generalization capabilities across new topics and criteria. The USL, powered by CRMs, exhibits strong negative correlations to contradictory preferences.