Learning to Shop Like Humans: A Review-driven Retrieval-Augmented Recommendation Framework with LLMs

Abstract: LLMs have shown strong potential in recommendation tasks due to their strengths in language understanding, reasoning and knowledge integration. These capabilities are especially beneficial for review-based recommendation, which relies on semantically rich user-generated texts to reveal fine-grained user preferences and item attributes. However, effectively incorporating reviews into LLM-based recommendation remains challenging due to (1) inefficient to dynamically utilize user reviews under LLMs' constrained context windows, and (2) lacking effective mechanisms to prioritize reviews most relevant to the user's current decision context. To address these challenges, we propose RevBrowse, a review-driven recommendation framework inspired by the "browse-then-decide" decision process commonly observed in online user behavior. RevBrowse integrates user reviews into the LLM-based reranking process to enhance its ability to distinguish between candidate items. To improve the relevance and efficiency of review usage, we introduce PrefRAG, a retrieval-augmented module that disentangles user and item representations into structured forms and adaptively retrieves preference-relevant content conditioned on the target item. Extensive experiments on four Amazon review datasets demonstrate that RevBrowse achieves consistent and significant improvements over strong baselines, highlighting its generalizability and effectiveness in modeling dynamic user preferences. Furthermore, since the retrieval-augmented process is transparent, RevBrowse offers a certain level of interpretability by making visible which reviews influence the final recommendation.