E3VA: Enhancing Emotional Expressiveness in Virtual Conversational Agents

Abstract: With the advent of generative AI and LLMs, embodied conversational agents are becoming synonymous with online interactions. These agents possess vast amounts of knowledge but suffer from exhibiting limited emotional expressiveness. Without adequate expressions, agents might fail to adapt to users' emotions, which may result in a sub-optimal user experience and engagement. Most current systems prioritize content based responses, neglecting the emotional context of conversations. Research in this space is currently limited to specific contexts, like mental health. To bridge this gap, our project proposes the implementation of expressive features in a virtual conversational agent which will utilize sentiment analysis and natural language processing to inform the generation of empathetic, expressive responses. The project delivers a functional conversational agent capable of assessing and responding to user emotions accordingly. We posit this will enhance usability, engagement, and the overall quality of conversations and present results from an exploratory pilot study investigating the same.