The Real Barrier to LLM Agent Usability is Agentic ROI

Abstract: LLM agents represent a promising shift in human-AI interaction, moving beyond passive prompt-response systems to autonomous agents capable of reasoning, planning, and goal-directed action. Despite the widespread application in specialized, high-effort tasks like coding and scientific research, we highlight a critical usability gap in high-demand, mass-market applications. This position paper argues that the limited real-world adoption of LLM agents stems not only from gaps in model capabilities, but also from a fundamental tradeoff between the value an agent can provide and the costs incurred during real-world use. Hence, we call for a shift from solely optimizing model performance to a broader, utility-driven perspective: evaluating agents through the lens of the overall agentic return on investment (Agent ROI). By identifying key factors that determine Agentic ROI--information quality, agent time, and cost--we posit a zigzag development trajectory in optimizing agentic ROI: first scaling up to improve the information quality, then scaling down to minimize the time and cost. We outline the roadmap across different development stages to bridge the current usability gaps, aiming to make LLM agents truly scalable, accessible, and effective in real-world contexts.