Dynamic Evaluation Framework for Personalized and Trustworthy Agents: A Multi-Session Approach to Preference Adaptability

Abstract: Recent advancements in generative AI have significantly increased interest in personalized agents. With increased personalization, there is also a greater need for being able to trust decision-making and action taking capabilities of these agents. However, the evaluation methods for these agents remain outdated and inadequate, often failing to capture the dynamic and evolving nature of user interactions. In this conceptual article, we argue for a paradigm shift in evaluating personalized and adaptive agents. We propose a comprehensive novel framework that models user personas with unique attributes and preferences. In this framework, agents interact with these simulated users through structured interviews to gather their preferences and offer customized recommendations. These recommendations are then assessed dynamically using simulations driven by LLMs, enabling an adaptive and iterative evaluation process. Our flexible framework is designed to support a variety of agents and applications, ensuring a comprehensive and versatile evaluation of recommendation strategies that focus on proactive, personalized, and trustworthy aspects.