Agentic Enterprise: AI-Centric User to User-Centric AI

Abstract: After a very long winter, the AI spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this paper, we take a closer look at the potential of AI for Enterprises, where decision-making plays a crucial and repeated role across functions, tasks, and operations. We consider Agents imbued with AI as means to increase decision-productivity of enterprises. We highlight six tenets for Agentic success in enterprises, by drawing attention to what the current, AI-Centric User paradigm misses, in the face of persistent needs of and usefulness for Enterprise Decision-Making. In underscoring a shift to User-Centric AI, we offer six tenets and promote market mechanisms for platforms, aligning the design of AI and its delivery by Agents to the cause of enterprise users.